Frequently Ask Questions

FATAL ERROR: Unhandled Access Violation Reading 0x0000 Exception at 4048b9h!!

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Auto Desk Autocad LT FATAL ERROR: Unhandled Access Violation Reading 0x0000 Exception at 4048b9h

Issue:

When you tried to launch AutoCAD, the following error message was displayed and the product would not run.

error message

Solution:

This error message indicates that the program installation has become corrupted. To correct the issue, the software needs to be reinstalled. This error occurs when certain files become locked during the uninstall/reinstall process. To reinstall AutoCAD correctly:

  1. Disable Digital Signatures:
    • On the Windows Start menu, enter acsignopt in the Search programs and files field and press Enter.
    • Clear the Validate Digital Signatures and Display Special Icons option.

solution

2: Completely remove Autodesk software and reinstall.

 

 

 

Auto Desk Desktop Subscription Licensing Error: “Establish an Internet connection to continue!!

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Subscription Licensing Error: “Establish an Internet connection to continue”

Issue:

When you try to start the program, the following error is displayed: 

Establish an Internet connection to continue
The Auto desk license server cannot be found.  This problem can be caused by a variety of issues, including:

  • Internet connectivity has been lost.
  • The Auto desk license server is temporarily unavailable.

Causes:

  • Security vulnerability that requires a licensing hotfix
  • Network connectivity blocked by a proxy server
  • Trovi or WAJAM preventing connection to the licensing server

Solution:

Apply Security Hotfix and Troubleshoot Connectivity

If you are using an Autodesk 2014 or 2015 product, please apply this 

hotfix. If applying the hotfix does not resolve the issue, try these troubleshooting steps.

Windows OS:

Check the Internet Explorer connection settings

  1. Open Internet Explorer.
  2. Click Tools > Options.
  3. Access the Connections tab.
  4. Click LAN Settings. They should look like this:

  1. Click OK.
  2. Launch the product and test to make sure you can establish an Internet connection.

Check the Internet Explorer Advance settings 
* This solution applies after installing poodle hot fix or if you are running 2016

  1. Open Internet Explorer.
  2. Click Tools > Options.
  3. Access the Advanced tab.
  4. Scroll down and check ‘Use SSL 3.0’

Setting

  1. Click OK.
  2. Launch the product and test to make sure you can establish an Internet connection.

Additional Troubleshooting 
If you still can’t establish a connection, try the following:

  • Shut down and try to log in to Windows again.
  • Check that the machine time settings reflect the correct local time.
  • Check whether you are behind a proxy. It could be blocking the connection.
  • Check that antivirus software or firewall settings are not blocking Internet connectivity.
  • Rename the following Windows folder, appending a 2 to the folder name as:

Old name: C:\User\<username>\AppData\Roaming\Autodesk\ADUT\  
New name: C:\User\<username>\AppData\Roaming\Autodesk\ADUT2\

  • If you have administrator privileges, right-click the product icon (Revit, AutoCAD, and so on) and select Run as Administrator. Then close the program and reopen it normally.
 

Introducing Windows 10 Editions!!!

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Introducing Windows 10 Editions

Windows 10 is coming this summer in 190 countries and 111 languages. Today, we are excited to share more details on the Windows 10 Editions.
Windows 10 will power an incredibly broad range of devices – everything from PCs, tablets, phones, Xbox One, Microsoft HoloLens and Surface Hub. It will also power the world around us, core to devices making up the Internet of Things, everything from elevators to ATMs to heart rate monitors to wearables.

Windows 10 Home is the consumer-focused desktop edition. It offers a familiar and personal experience for PCs, tablets and 2-in-1s. Windows 10 Home will help people do great things, both big and small. With it, they will be more productive and have more fun thanks to a long list of new innovations: Cortana, the world’s most personal digital assistant; the new Microsoft Edge web browser; Continuum tablet mode for touch-capable devices; Windows Hello face-recognition, iris and fingerprint login; and right out of the box, a broad range of universal Windows apps like Photos, Maps, Mail, Calendar, Music and Video*.

Windows 10 Mobile is designed to deliver the best user experience on smaller, mobile, touch-centric devices like smartphones and small tablets. It boasts the same, new universal Windows apps that are included in Windows 10 Home, as well as the new touch-optimized version of Office. Windows 10 Mobile offers great productivity, security and management capabilities for customers who use their personal devices at work. In addition, Windows 10 Mobile will enable some new devices to take advantage of Continuum for phone, so people can use their phone like a PC when connected to a larger screen.

Windows 10 Pro is a desktop edition for PCs, tablets and 2-in-1s. Building upon both the familiar and innovative features of Windows 10 Home, it has many extra features to meet the diverse needs of small businesses. Windows 10 Pro helps to effectively and efficiently manage their devices and apps, protect their sensitive business data, support remote and mobile productivity scenarios and take advantage of cloud technologies. Windows 10 Pro devices are a great choice for organizations supporting Choose Your Own Device (CYOD) programs and prosumer customers. Windows 10 Pro also lets customers take advantage of the new Windows Update for Business, which will reduce management costs, provide controls over update deployment, offer quicker access to security updates and provide access to the latest innovation from Microsoft on an ongoing basis.

Windows 10 Enterprise builds on Windows 10 Pro, adding advanced features designed to meet the demands of medium and large sized organizations. It provides advanced capabilities to help protect against the ever-growing range of modern security threats targeted at devices, identities, applications and sensitive company information. Windows 10 Enterprise also supports the broadest range of options for operating system deployment and comprehensive device and app management. It will be available to our Volume Licensing customers, so they can take advantage of the latest innovation and security updates on an ongoing basis. At the same time, they will be able to choose the pace at which they adopt new technology, including the option to use the new Windows Update for Business.With Windows 10, Enterprise customers will also have access to the 

Long Term Servicing Branch as a deployment option for their mission critical devices and environments. And as with prior versions of Windows, Active Software Assurance customers in Volume Licensing can upgrade to Windows 10 Enterprise as part of their existing Software Assurance benefits.

Windows 10 Education builds on Windows 10 Enterprise, and is designed to meet the needs of schools – staff, administrators, teachers and students. This edition will be available through academic Volume Licensing, and there will be paths for schools and students using Windows 10 Home and Windows 10 Pro devices to upgrade to Windows 10 Education.

Windows 10 Mobile Enterprise is designed to deliver the best customer experience to business customers on smartphones and small tablets. It will be available to our Volume Licensing customers. It offers the great productivity, security and mobile device management capabilities that Windows 10 Mobile provides, and adds flexible ways for businesses to manage updates. In addition, Windows 10 Mobile Enterprise will incorporate the latest security and innovation features as soon as they are available.

 

Understanding Office 365 identity and Azure Active Directory!!!

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Understanding Office 365 identity and Azure Active Directory.

Cloud identity: Manage your user accounts in Office 365 only. No on-premises servers are required to manage users; it’s all done in the cloud.

Synchronized identity: Synchronize on-premises directory objects with Office 365 and manage your users on-premises. You can also synchronize passwords so that the users have the same password on-premises and in the cloud, but they will have to sign in again to use Office 365.

Federated identity: Synchronize on-premises directory objects with Office 365 and manage your users on-premises. The users have the same password on-premises and in the cloud, and they do not have to sign in again to use Office 365. This is often referred to as single sign-on.

Cloud identity

In this model, you create and manage users in the Office 365 admin center and store the accounts in Azure AD. Azure AD verifies the passwords. Azure AD is the cloud directory that is used by Office 365. No on-premises servers are required — Microsoft manages all that for you. When identity and authentication are handled completely in the cloud, you can manage user accounts and user licenses through the Office 365 admin center.

The following figure summarizes how to manage users in the cloud identity model.

In step 1, the admin connects to the Office 365 admin center in the Microsoft cloud platform to create or manage users.

In step 2, the create or manage requests are passed on to Azure AD.

In step 3, if this is a change request, the change is made and copied back to the Office 365 admin center.

In step 4, new user accounts and changes to existing user accounts are copied back to the Office 365 admin center.

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When would you use cloud identity? Cloud identity is a good choice if:

You have no other on-premises user directory.

You have a very complex on-premises directory and simply want to avoid the work to integrate with it.

You have an existing on-premises directory, but you want to run a trial or pilot of Office 365. Later, you can match the cloud users to on-premises users when you are ready to connect to your on-premises directory.

Synchronized identity

In this model, you manage the user identity in an on-premises server and synchronize the accounts and, optionally, passwords to the cloud. The user enters the same password on-premises as he or she does in the cloud, and at sign-in, the password is verified by Azure AD. This model uses a directory synchronization tool to synchronize the on-premises identity to Office 365.

To configure the synchronized identity model, you have to have an on-premises directory to synchronize from, and you need to install a directory synchronization tool. You’ll run a few consistency checks on your on-premises directory before you sync the accounts.

When to use synchronized or federated identities:

When you have an on-premises directory and you want to synchronize user accounts and optionally passwords. If you also synchronize passwords, your users will use the same password to access on-premises resources and Office 365.

When you ultimately want federated identities, but you are running a pilot of Office 365 or, for some other reason, you aren’t ready to dedicate time to deploying the Active Directory Federation Services (AD FS) servers yet.

The following diagram shows a synchronized identity scenario with a password synchronization. The synchronization tool keeps your on-premises and in-the-cloud corporate user identities synchronized.

In step 1: you install a Microsoft Azure Active Directory Connect. For instructions, see Set up directory synchronization in Office 365. For more information about Azure Active Directory Connect, see Integrating your on-premises identities with Azure Active Directory.

In steps 2 and 3: you create new users in your on-premises directory. The synchronization tool will periodically check your on-premises directory for any new identities you have created. Then it provisions these identities into Azure AD, links the on-premises and cloud identities to one another, synchronizes passwords, and makes them visible to you through the Office 365 admin center.

In step 4: as you make changes to the users in the on-premises directory, those changes are synchronized to Azure AD and made available to you through the Office 365 admin center.

Synchronization Identity

When would you use cloud identity? Cloud identity is a good choice if:

You have no other on-premises user directory.

You have a very complex on-premises directory and simply want to avoid the work to integrate with it.

You have an existing on-premises directory, but you want to run a trial or pilot of Office 365. Later, you can match the cloud users to on-premises users when you are ready to connect to your on-premises directory.

Federated identity

This model requires a synchronized identity but with one change to that model: the user password is verified by the on-premises identity provider. This means that the password hash does not need to be synchronized to Azure AD. This model uses Active Directory Federation Services (AD FS) or a third-party identity provider.

The reasons for using a federated identity include:

Existing infrastructure

If you already have AD FS deployed for some other reason, you will likely want to use it for Office 365 also.

If you already use some other identity provider, you will want to use federated identity with Office 365. Microsoft provides a list of identity providers that work with Office 365.

If you use Forefront Identity Manager, you will also want to use federated identity with Office 365.

Technical requirements

You have multiple forests in your on-premises Active Directory Domain Services (AD DS).

You have an on-premises integrated smart-card solution.

You have an existing custom hybrid application, for example with SharePoint or Microsoft Exchange Server.

Policy requirements

You require sign-in audit and/or immediate disable.

You require single sign-on.

You have sign-on restrictions by network location or work hours.

You have other policies in place that require federated identity.

The following diagram shows a scenario of federated identity with a hybrid on-premises and cloud deployment. The on-premises directory in this example is AD FS. The synchronization tool keeps your on-premises and in-the-cloud corporate user identities synchronized.

In step 1: you install Azure Active Directory Connect. The synchronization tool helps to keep Azure AD up-to-date with the latest changes you make in your on-premises directory.

Set up directory synchronization in Office 365. Specifically, you will need to use a custom install of Azure AD Connect to set up single sign-on.

In steps 2 and 3: you create new users in your on-premises Active Directory. The synchronization tool will periodically check your on-premises Active Directory server for any new identities you have created. Then it provisions these identities into Azure AD, links the on-premises and cloud identities to one another, and makes them visible to you through the Office 365 admin center.

In steps 4 and 5: as changes are made to the identity in the on-premises Active Directory, those changes are synchronized to the Azure AD and made available to you through the Office 365 admin center.

In steps 6 and 7: your federated users sign in with your AD FS. AD FS generates a security token and that token is passed to Azure AD. The token is verified and validated and the users are then authorized for Office 365.

 

 

Federated Identity

 

Pin & Unpin files in Office Mobile for Windows 10 !!!

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If you have files that you use often, you can pin them to the Windows Start menu or the Pinned list in Word, Excel, or PowerPoint so you can get to them quickly.

Pin a file

  1. From any file, tap File > Open.

  2. In the list of files, tap the down arrow next to the file you’d like to pin.

    Screenshot of how to pin a file.

  3. Choose an option:

    • Pin to Start—pins the file to the Windows Start pane.

    • Pin to list—pins the file to the top of the file list in the app.

NOTE   If you open an app, and haven’t opened a file yet, you can still pin files. From the New screen that appears when you first open an app, tap the down arrow next to the file you’d like to pin and choose Pin to Start or Pin to list.

Unpin a file

  • To remove a file from your pinned list, tap the down arrow next to the file and select Remove from list.

    The file will still be available, but it will move down into the list of files that aren’t pinned.

  • To remove a file from the Windows Start screen, press and hold the tile (on a non-touch device, right-click) and choose Unpin from Start.

 

New security management and transparency capabilities coming to Office 365!!!

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Microsoft Cloud App Security, a comprehensive cloud access security broker (CASB) solution, based on Microsoft’s acquisition of cloud security innovator Adallom . It will also power new advanced security management capabilities for Office 365 that will improve IT visibility and control.

 

Let’s take a closer look at the new security management capabilities coming to Office 365

 Office 365 advanced security alerts alert you to anomalous and suspicious activity so that you can take action. The system notifies you of unusual behavior, such as if a user takes an administrative action (like creating a new user) from a location they have never logged onto before.

 Office 365 cloud app discovery gives you the ability to understand which other cloud services your users are connecting to. From the Office 365 admin portal, you can view a dashboard on network activity. For example, you can see where users are storing and collaborating on documents and how much data is being uploaded to apps or services outside of Office 365.

New-security-management-and-transparency-capabilities-1b-1024x788

Office 365 app permissions gives you the ability to approve or revoke permissions for applications accessing Office 365. For example, you may have users who have approved their CRM application to access Office 365 contact data. If that CRM application is a non-sanctioned app that doesn’t comply with your business policy, you may want to revoke access.

These new capabilities will begin to roll out in the third quarter of this year and will be offered as part of the Office 365 E5 plan.

 

Step-by-Step Guide to Migrate from Exchange Server 2007 to Exchange Server 2013!!

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Step-by-Step Guide to Migrate from Exchange Server 2007 to Exchange Server 2013

Before planning your Exchange Server 2013 migration ensure you are familiar with all its features like virtualization, retention, modern public folders, managed availability, transport, unified messaging, EWS, Outlook Web App etc.

As Exchange is critical to the communication network, it is important to do a smooth Exchange migration which causes minimum or zero interruption to the organizational communication. In this blog, we will see how to migrate all users and services from Exchange 2007 to Exchange 2013 and finally decommission the old Exchange 2007.

The high-level steps that we will take to devise the migration are:

  1. Deploying Exchange 2013 as new environment
  2. Configuring Digital Certificates for the new Exchange
  3. Configuring Name Space and Virtual Directories
  4. Offline Address Book (OAB) configuration
  5. Mail Flow Configurations
  6. Moving Client Access to Exchange 2013
  7. Moving Mailboxes to Exchange 2013
  8. Moving Public Folders to Exchange 2013 and decommissioning old Exchange Server

1. Deploying Exchange 2013 as new environment

Active Directory Preparation

When we install Exchange Server it needs to store User mailboxes’ and Exchange Server’s configuration information in the organization. So it is important that Active Directory is duly prepared before you install Exchange 2013 in the organization. Following things need to be done before you deploy Exchange Server 2013 in the environment: a> Extend Active Directory Schema b> Prepare Active Directory and 3> Prepare Active Directory Domains. To ensure that AD preparation is done correctly, verify that the rangeUpper property on ms-Exch-Schema-Version-Pt is set to the correct value. After this force AD replication.

Exchange Server 2013 Installation

When you are ready for running Exchange Server setup ensure that server is fully updated with latest patches. To install Windows Features using PowerShell Run Windows PowerShell as Administrator and paste the following command:

Install-WindowsFeature AS-HTTP-Activation, Desktop-Experience, NET-Framework-45-Features, RPC-over-HTTP-proxy, RSAT-Clustering, RSAT-Clustering-CmdInterface, RSAT-Clustering-Mgmt, RSAT-Clustering-PowerShell, Web-Mgmt-Console, WAS-Process-Model, Web-Asp-Net45, Web-Basic-Auth, Web-Client-Auth, Web-Digest-Auth, Web-Dir-Browsing, Web-Dyn-Compression, Web-Http-Errors, Web-Http-Logging, Web-Http-Redirect, Web-Http-Tracing, Web-ISAPI-Ext, Web-ISAPI-Filter, Web-Lgcy-Mgmt-Console, Web-Metabase, Web-Mgmt-Console, Web-Mgmt-Service, Web-Net-Ext45, Web-Request-Monitor, Web-Server, Web-Stat-Compression, Web-Static-Content, Web-Windows-Auth, Web-WMI, Windows-Identity-Foundation

After the installation is complete restart your server. And after the reboot, download and install Microsoft Unified Communications Managed API 4.0. Core Runtime 64-bit, Microsoft Office 2010 Filter Packs 64 bit, Microsoft Office 2010 Filter Packs SP1 64 bit.

2. Configuring Digital Certificates

You should be using as few certificates and host names as possible for cost control since certificate providers charge a fee based on number of host names you add to your certificate. By default, Exchange comes with self-signed certificates, we will replace this certificates with the ones relevant to our case.

  • contoso.com: FQDN for most connections to Exchange including Microsoft Outlook, Outlook Web App, Outlook Anywhere, the Offline Address Book, Exchange Web Services, POP3, IMAP4, SMTP, Exchange Control Panel, and ActiveSync.
  • contoso.com: FQDN used by clients that support Auto discover, including Microsoft Office Outlook 2007 and later versions, Exchange ActiveSync and Exchange Web Services clients.
  • contoso.com: FQDN used by all external and internal clients for old server i.e. Exchange Server 2007.

Next we will create certificate request, for this open EMS and run the New-ExchangeCertificate cmdlet command:

Once the certificate is created, get it signed by the appropriate certification authority (CA) and use the Import-ExchangeCertificate to import the certificate.

Then Exchange Server 2013 need to be configured to use the certificates using the Enable-ExchangeCertificate command.

Please note that Enable-ExchangeCertificate cmdlet cannot be used to enable a wildcard certificate for POP and IMAP services, also it cannot be used to enable a certificate for federation.

Use private key to export the certificate and import it on Exchange 2007 CAS servers using the same steps.

3. Configuring Name Space and Virtual Directories for Exchange Server

Follow the given steps to configure Exchange Server 2013 virtual directories using EMS:

Exchange Control Panel

To configure Exchange Control Panel (ECP) virtual directories properties, use Set-EcpVirtualDirectory cmdlet.

Outlook Web App

To configure Outlook Web App virtual directories use Set-OwaVirtualDirectory cmdlet.

Offline Address Book

To configure offline address book virtual directory use Set-OABVirtualDirectory cmdlet.

ActiveSync

Use Set-ActiveSyncVirtualDirectory cmdlet to configure the Microsoft Exchange ActiveSync settings on specified virtual directory.

Web Services

To modify Exchange Web Services virtual directory use Set-WebServicesVirtualDirectory cmdlet on the server running Exchange Server 2013.

AutoDiscover

To set properties on specified Client Access Server objects use Set-ClientAccessServer cmdlet.

Outlook Anywhere

To set properties on a computer running Microsoft Exchange Server 2013 enabled for Microsoft Outlook Anywhere use Set-OutlookAnywhere cmdlet.

4. Offline Address Book (OAB) configuration

In Exchange Server 2013, OABGen (Offline Address Book Generation) service which runs on Mailbox server generates offline address book.

Change the default OAB on Exchange 2013 database using Get-MailboxDatabase and Set-MailboxDatabase

5. Mail Flow Configurations on Exchange 2013

Receive Connector

To create this connector use the New-ReceiveConnector cmdlet.

Send Connector

Now add the new Exchange Server to the existing send connector by the Set-SendConnector cmdlet.

Transport Rules:

Transport rules cannot be migrated from Exchange Server 2007 to 2013. So you need to do the following to get Transport rules in Exchange Server 2013.

  1. Use Export-TransportRuleCollection cmdlet to export all transport rules from Exchange Server 2007.
  2. Copy the exported Transport Rule file to the system which has Exchange Server 2013 installed on it.
  3. Use Import-TransportRuleCollection cmdlet to import the Transport Rules from the file to the Exchange Server 2013.

6. Moving Client Access to Exchange 2013

In the Exchange 2007 management shell you need to run the following commands.

Outlook Web App

Use Set-OwaVirtualDirectory cmdlet to modify properties of MS Outlook Web App virtual directories.

Offline Address Book

Use Set-OABVirtualDirectory cmdlet to configure offline address book virtual directory.

ActiveSync

Use Set-ActiveSyncVirtualDirectory cmdlet to configure the Microsoft Exchange ActiveSync settings on specified virtual directory.

Web Services

To modify Exchange Web Services virtual directory use Set-WebServicesVirtual Directory cmdlet on the server running Exchange Server 2007.

Unified Messaging

To modify an existing Exchange Unified Messaging virtual directory, run the Set-UMVirtualDirectory cmdlet.

Outlook Anywhere

To set Microsoft Outlook Anywhere properties on Microsoft Exchange Server 2007 use Set-OutlookAnywhere cmdlet.

Threat Management Gateway Rules

Now create and update your TMG publish rules.

Next update your publish rules for Exchange 2007 to accept connections for Legacy name space. And then publish Exchange Server 2013 using TMG.

Domain Name System Configurations:

In the Internal DNS, point mail.contoso.com and autodiscover.contoso.com to Exchange 2013 server. And in Legacy.contoso.com new record points to Exchange 2007 Server. In the Public DNS, point mail.contoso.com and autodiscover.contoso.com to TMG listener and for Legacy.contoso.com point new record to TMG Listener.

7. Moving Mailboxes to Exchange 2013

Next you can use New-MoveRequest cmdlet to start mailbox or personal archive migration. To check mailbox readiness before starting to move mailboxes you can use WhatIf parameter. You can also create batch move if you want.

8. Moving Public Folders to Exchange 2013 and decommissioning old Exchange

To start with, take snapshot of the current Public Folders in Exchange Server 2007 EMS using the following commands: Get-PublicFolder, Get-PublicFolderStatistics and Get-PublicFolderClientPermission.

Next create CSV files using scripts (Export-PublicFolderStatistics.ps1 and PublicFolderToMailboxMapGenerator.ps1). In this way you will get the CSV file mapping PFs to new PF mailboxes.

In the Exchange 2013, create PF mailboxes using New-Mailbox –PublicFolder cmdlet. Migrate PF content using New-PublicFolderMigrationRequest cmdlet.

Before starting the final migration, lock down Exchange Server 2007 using the following cmdlets.

Set-OrganizationConfig –PublicFoldersLockedForMigration $True (In Exchange 2007)

Set-PublicFolderMigrationRequest <name> -PreventCompletion $False (In Exchange 2013)

Resume-PublicFolderMigrationRequest <name> (In Exchange 2013)

Test new public folders to ensure everything is alright. Then us the following cmdlet to unlock the PF migration.

Set-OrganizationConfig -PublicFolderMigrationComplete:$true

Decommissioning Exchange Server 2007

Open Exchange Server 2007 management shell and run the following command to remove mailbox databases.

Get-MailboxDatabase | Remove-MailboxDatabase

Remove the public database and in the cmd run the following command to uninstall Exchange:

Setup.com /mode:uninstall

Thus we complete the entire Exchange Server 2007 to 2013 migration process.

For Additional Support Contact : support@aisplglobal.com

 

Desktop Subscription FAQ

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To learn more about Desktop Subscription, see the frequently asked questions below:

 

Q. What is desktop Subscription ?

 

Ans. Desktop Subscription is a purchasing option that allows you to license Autodesk desktop software on a term basis to meet a variety of business needs and budget considerations, such as project-based work, or hiring temporary staff. Customers who purchase Desktop Subscription receive benefits such as access to the latest software and product enhancements, Basic Support, and in some cases, access to select cloud services.

 

Q. What Desktop subscription plans are available for purchase ?

 

Ans. For a list of available Desktop Subscription plans, contact Absolut Info Systems or visit www.aisplstore.com

 

Q. What are the key features/benefits of Desktop Subscription Licenses ?

 

Desktop Subscription grants license holders the right to use desktop software for a specified period of time with the option to renew their contract for additional payments.

Customers who purchase a Desktop Subscription receive benefits such as access to the latest software and product enhancements, Basic Support, licensing rights such as Previous Version, Global Use, and Home Use Rights, and depending on the suite or product, access to select cloud services. The following table provides a summary of the key features and benefits.

Feature / Benefit Desktop Subscription
Key benefits
  • Access to the latest Autodesk software, updates and previous versions
  • Expanded access and installation rights Access to select cloud services
  • Technical support & exclusive subscriber communications
Term lengths Monthly, quarterly, annual, and multiyear terms available
License model

Named User term-based licenses, where a named user is an individual and may not be shared with any other individual.
Global Use Rights Use outside of the country of purchase when purchased in home country. If purchased outside home country, can only be used in the country of purchase.
Home Use Rights The Administrator or Named User can install software on multiple computers to be accessed by a Named User.
Previous Version Rights Desktop Subscription Eligible Previous Versions.
Cloud Services
  • Access to select cloud services based on offering purchased
Cloud Storage
  • 25GB with an active Subscription
  • Storage is reduced to 5GB upon expiration. You have 30 days after contract expiration to download data.
Cloud Credits Purchasable in 100 packs for use at the contract level
Access to new software releases and enhancements Yes, subscribers receive notifications and have the option to download new releases and/or product enhancements.
Support Basic Support included for most products and suites. Advanced Support and Enterprise Priority Support are available based on product level and/or company size.

 

Q. What are the benefits of Autodesk Desktop Subcription ?

 

Ans.

  • Pay-as-you-go access to desktop software: This gives you the flexibility to control costs without a large up-front investment. In some cases, you may be able to bill the cost of Desktop Subscription back to your clients, making it easier to treat software costs as an operating expense rather than a capital expense.

  • Stay up to date: With an active Desktop Subscription, you always have access to the latest software releases and product enhancements.

  • Licensing Rights: Desktop Subscription includes Previous Version Rights which allow you to use previous versions of your software (be sure to check the Previous Version Eligible Product List for available products and versions). Desktop Subscription also includes Home Use and Global Use Rights; install and use your software on alternate machines and/or use your software outside of your home country. See Autodesk Subscription Terms and Conditions for details.

  • Flexible licensing: Desktop Subscription enables you to easily scale up the number of licenses to manage temporary increases in workload or staffing, and scale back when you no longer need them. 

  • Support: Never go at a problem alone, Basic and Advanced Support (for select products) are available to help you troubleshoot common issues. You will also receive exclusive subscriber-only newsletters and communications as well as access to webinars and other e-learning tools.

 

Q. What is the difference between monthly,quartely, annual, and multi-year Desktop Subcription Licenses ?

 

Ans.

  Monthly Quarterly Annual Multiyear
Term length 1 month 3 months 12 months

24 or 36 months
         
Available for purchase through:        
Autodesk Reseller   x x x
         
Renewal:        
Renewable   x x x
         

 

Q. What are the support benefits of Desktop Subscription ?

 

Ans. Desktop Subscription includes access to Basic Support, or Advanced Support depending on the product or suite edition. Autodesk technical support ensures you have a quick and effective way to troubleshoot problems as they occur. Desktop Subscription customers also have access to exclusive newsletters and communications and e-learning to help you take full advantage of your Desktop Subscription benefits.

 

 

 

 

Delete a user account to free a license

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Delete a user account to free a license

If a user no longer needs licenses, like when an employee leaves an organization, you can delete that user’s account. When you do this, any licenses that were assigned to that person become available to assign to another user.

Caution   When a user’s license is removed, all data that is associated with that user account is held for 30 days. After the 30 day grace period, the data is deleted and can’t be recovered, except for documents that are saved on SharePoint Online. For information about how to block a user’s access to Office 365 data after their license has been removed and how to get access to the data afterwards,

To delete the account for one or more users

Do one of the following:

1. Sign in to Office 365 with your work or school account.

Tip   You need to sign in as either a Global admin or a Billing admin.

2. Select the app launcher icon clip_image001in the upper-left and choose Admin.

clip_image003

· For Office 365 Small Business Premium, under users & groups, click Add users, reset passwords, and

clip_image002[1]

For all other business and enterprise subscriptions, select Users > Active Users.

clip_image004[1]

Select the name of the user or multiple users that you want to delete, and then do one of the following:

· For Office 365 Small Business Premium, click clip_image006[1].

· For all other business and enterprise subscriptions, click clip_image005[1] DELETE.

In the confirmation box, click Yes.

 
 

Assign or unassigned licenses for Office 365 for business

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As a global or user management admin, you can easily assign licenses to new users when creating new accounts, or to users with existing accounts. To free up license that can be assigned to other users, you can also unassigned licenses that users no longer need when people leave the organization.

1. Sign in to Office 365 with your work or school account.

 

 

Tip   You need to sign in as either a Global admin or a Billing admin.

2.Select the app launcher icon clip_image001in the upper-left and choose Admin.

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· If you see Welcome, let’s get started in the middle of the page, click Hide the Getting Started pane to close it.

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Under billing, you can view how many licenses are available out of the number you have already purchased. For example,

if you have 25 licenses and have assigned 1 of them, it will say 24 licenses available out of 25.

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View available licenses (all other business subscriptions)

Select Billing > Licenses.

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Check the Valid, Expired, and Assigned columns for your subscription. To figure out how many valid licenses are still available to assign to users, subtract the number of Assigned licenses from the number of Valid licenses.

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Assign or unassigned a license for one user

If a user’s job responsibilities change, a global admin or user management admin can unassign the licenses that the user no longer needs. In addition, if you have more users assigned to a service than you have available licenses, you can remove licenses from users who no longer use them.

To assign or unassigned a license for one user (Office 365 Small Business Premium)

Under users & groups, click Add users, reset passwords, and more.

· Check the box for the name of the user who you want to add or remove a license for and then click .

· Select Licenses.

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Under Assign licenses, do one of the following:

· To assign a license to the selected user, select the box for the license you want to assign.

Tip   When assigning a license to a user, you can also select which services are enabled by the license. For example, if you want the user to have access to all available services except SharePoint Online, you can unselect the SharePoint Online service

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To unassigned a license from the user, unselect the box for the license you want to remove.

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· Click Save.

· If you have removed a license from a user and want to assign it to another user, repeat this procedure.

Assign or unassigned a license for one user (All other business subscriptions)

Select Users > Active Users.

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· Check the box for the name of the user who you want to add or remove a license for.

· Click Edit clip_image013

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· Select Licenses.

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Under Assign licenses, do one of the following:

· To assign a license to the selected user, select the box for the license you want to assign.

Tip   When assigning a license to a user, you can also select which services are enabled by that license the user can use by selecting the down-arrow next to the name of the license and unselecting the services that you want to restrict from that user.

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For example, if you want the user to have access to all available services except Lync Online, you can unselect the Lync Online service.

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To unassigned a license from the user, unselect the box for the license you want to remove.

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· Click Save.

· If you have removed a license from a user and want to assign it to another user, repeat this procedure