What information is sent out on my local area network when XMLSpy® 2015 starts?

XMLSpy® 2015 has a built-in license-metering module that helps you in avoiding any unintentional violation of the licensing agreement. The license-metering module ensures that the number of instances of XMLSpy® 2015 does not exceed the number of licensed users at any one time. The license-metering technology uses your local area network (LAN) to communicate between instances of XMLSpy® 2015 running on different computers.


I have clicked on “Request evaluation key-code”, but the software still doesn’t unlock.

Once you have clicked the request button, XMLSpy® 2015 contacts our web server, which in turn generates and sends out the key-code. Please check the inbox of your e-mail system for a new message from our web server that contains your key-code. If you still haven’t received the key after some 5 to 10 minutes, please go back to the “Registration” dialog in XMLSpy® 2015 and verify that you have entered your e-mail address correctly


When I try to register XMLSpy® 2015, I get an error message that one of the fields contains a wrong value. Why?

Please cut and paste the registration information (from the license confirmation email that you have received) into the appropriate fields of the licensing manager as this avoids any “case” errors or spelling mistakes. Also ensure that there are no leading or trailing spaces in any of the fields. Furthermore note that each version/edition of our products require its own unique license key-code i.e. a license might be valid for e.g. XMLSpy® 2015 Professional Edition but this will not work for XMLSpy 5.x Professional Edition or XMLSpy® 2015 Enterprise Edition. Ensure you have the right version/edition installed and then try to register again. It is also important to make sure that you enter the licensing information into the licensing manager of the correct product. If you should still have problems registering please send a screenshot of the licensing manager displaying your license details to our Aisplstore team


Is it possible to install XMLSpy® 2015 on a Citrix / Windows Terminal Server?

If you wish to install XMLSpy® 2015 on a server such as Citrix or Windows Terminal Server then there are two things to bear in mind:
A) You MUST purchase concurrent licenses of XMLSpy® 2015 for use in a terminal server environment as opposed to the installed (per seat) licensing model.
B) No technical support can be provided for technical issues that may arise as a result of using XMLSpy® 2015 in a Terminal Server environment. .


What is a Concurrent-User license?

Concurrent Users – Same Physical Network

A Concurrent User license allows you to install the software on up to 10 times the license number, provided that only the licensed number of people use the software at the same time. For this license type, the computers must be on the same physical network. For example, if you purchase a 20 Concurrent User license, you may install the software on up to 200 computers and use it on up to 20 computers at the same time.

Concurrent Users – Not on Same Physical Network

If you would like to use Concurrent User licenses on different physical networks, you must purchase a separate license key code for each network. Moreover, you cannot use one Concurrent User license to span multiple networks.

Concurrent Users – Virtualization and Terminal Server Environments

You may use our software in virtual environments with a Concurrent User license. For a terminal server (Microsoft Terminal Server, Citrix Metaframe, etc.), application virtualization server (Microsoft App-V, Citrix XenApp, VMWare ThinApp, etc.) or virtual machine environment, you may make the software available to up to 10 times the license number, provided that only the licensed number of people use the software at the same time. For example, if you purchase a 20 Concurrent User license, you may authorize access to the software for up to 200 users on a terminal server, application virtualization server, or virtual machine environment, but only 20 people may use the software at the same time.

If you are using the software with a virtual machine, software virtualization, or a terminal server environment you must use the Concurrent User licensing model.


What is a Named-User license

For each Named User license you may install the software on up to 5 computers, where only the user named in the license key code may use the software.This allows a user to switch from one computer to the other as necessary, provided that only one instance of the software is used at the same time. For bulk purchases, a separate key code is provided for each user.